Shipping & Returns Policy
Complete information about our shipping methods, delivery times, return process, and customer support policies.
Hassle-Free Returns
30-day return guarantee
Not satisfied? Return items in original condition for a full refund or exchange.
- Free return shipping labels
- Quick online return process
- Refunds within 5-7 business days
Easy Exchanges
Free size & color exchanges
Need a different size or color? Exchange within 30 days at no additional cost.
- Same product exchanges only
- Subject to stock availability
- One free exchange per item
Customer Support
Expert customer service
Our dedicated support team is here to help with any questions about your order.
- Email: support@yourstore.com
- Phone: 1-800-123-4567
- Live chat: Mon-Fri 9AM-6PM EST
Shipping Methods & Delivery Times
Domestic Shipping Options
We offer multiple shipping options to meet your needs. All orders are processed within 1-2 business days.
Processing Time
All orders are processed within 1-2 business days. Orders placed before 2:00 PM EST Monday through Friday will ship the same day. Orders placed after 2:00 PM EST or on weekends will ship the next business day.
Shipping Restrictions
- We currently ship to all 50 US states and territories
- PO Boxes and APO/FPO addresses are accepted for standard shipping only
- Some oversized items may require additional shipping time
- Hazardous materials cannot be shipped via express methods
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using the provided tracking number on our website or the carrier's website.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | Free on orders $75+, otherwise $5.99 |
| Express Shipping | 1-2 business days | $12.99 |
| Overnight Shipping | Next business day | $24.99 |
Return Policy & Process
Return Eligibility
Items must be returned within 30 days of delivery in their original condition with all tags attached. The following items are eligible for return:
- Unworn clothing and accessories
- Shoes in original packaging
- Unopened beauty and personal care products
- Electronics in original packaging with all accessories
Non-Returnable Items
- Personalized or customized items
- Intimate apparel and swimwear
- Perishable goods
- Digital downloads
- Gift cards
How to Return Items
- Start Your Return: Log into your account and select the items you wish to return
- Print Return Label: We'll email you a prepaid return shipping label
- Package Items: Place items in original packaging or a suitable box
- Ship Your Return: Drop off at any authorized shipping location
- Receive Refund: Refunds are processed within 5-7 business days after we receive your return
Refund Information
Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your statement. Original shipping costs are non-refundable unless the return is due to our error.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@yourstore.com with photos of the item and packaging. We'll provide a prepaid return label and expedite a replacement or full refund.
International Shipping & Duties
Available Countries
We ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination.
Customs & Duties
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and are collected by the carrier upon delivery.
International Returns
International returns are accepted within 30 days, but customers are responsible for return shipping costs unless the item is defective. We recommend using a trackable shipping method for returns.
Restricted Items
Some products cannot be shipped internationally due to shipping restrictions or local regulations. These restrictions will be noted during checkout.
| Region | Delivery Time | Shipping Cost |
|---|---|---|
| Canada | 5-10 business days | $15.99 |
| Europe | 7-14 business days | $19.99 |
| Australia/New Zealand | 10-15 business days | $24.99 |
| Asia | 7-14 business days | $22.99 |
| Rest of World | 10-21 business days | $29.99 |
Frequently Asked Questions
How can I track my order?
Once your order ships, you'll receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.
What if my item doesn't fit?
We offer free size exchanges within 30 days of purchase. Simply start a return in your account and select 'exchange' as your reason. We'll send you a prepaid return label.
Do you offer expedited shipping?
Yes! We offer express shipping (1-2 business days) for $12.99 and overnight shipping (next business day) for $24.99. These options are available at checkout.
How long do refunds take to process?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will appear on your original payment method within 3-5 business days after processing.
Can I return sale items?
Yes, sale items can be returned within 30 days as long as they meet our return conditions. However, final sale items marked as 'final sale' at checkout cannot be returned.
What if I receive a damaged item?
If you receive a damaged item, please contact us immediately at support@yourstore.com with photos. We'll provide a prepaid return label and send a replacement or full refund right away.